RESIDENTIAL SERVICE
The City of Hidden Hills has an agreement with Waste Management (WM) for the exclusive collection of residential waste including trash, recyclable materials, and green waste.
Rather than waiting on hold with customer service, please contact Denise Kane or Mark Jones for faster assistance with service issues.
City of Hidden Hills – 2026 Waste Management Residential Service Rates
New Rate Information:
- Your bill reflects the 2026 Annual Rate Adjustment. Under the new agreement between the City of Hidden Hills and Waste Management, the Base Rate for service decreased by $4.07. In 2025, the rate was $94.07 per month, and the updated, reduced rate for the same basic service with valet is now $90.00 per month.
- Customers are billed for 2 months each billing period (Jan-Feb)
- Customer’s Base Service with Valet $90.00 includes – 1-96 Gallon Cart each Trash, Recycling and Organics per month
- Customers may obtain one additional 96-gallon Recycling Cart at no additional charge. Additional Trash and Organic Carts are $30.81 per cart per month.
Residential Pickup Schedules:
For regular service and holidays
If a holiday falls on a weekday, collections for the rest of the week will be pushed back a day. For a Thursday holiday, service would be on Friday, and Friday service would be Saturday. For holidays on Saturday or Sunday, there are no delays.
Regular Schedule
Residential Trash, Recycling, and Organics are Wednesday and Thursday. Please refer to map below for your collection day.
Regular Commercial Bin Service Days are Tuesday & Thursday.
Holiday Schedule
New Year’s Day, Thursday, January 1, 2026
Memorial Day, Monday, May 25, 2026
Independence Day, *Observed Friday, July 3, 2026
Labor Day, Monday, September 7, 2026
Thanksgiving Day, Thursday, November 26, 2026
Christmas Day, Friday, December 25, 2026
SERVICE GUIDES AND INSTRUCTIONS:
Service and Collection Information
WM provides a 96-gallon cart (gray) to collect recycling; a 96-gallon cart (blue) to collect trash, and a 96-gallon cart (green) to collect yard debris. Find your specific collection day and view your service ETA by signing up for a My WM
Container Setout Instructions
Mandatory Valet Service.
Set up New Residential Service
Contact WM at 800-675-1171 to set up new service.
How to Prepare Your Materials:
TRASH – All trash should be bagged. Don’t overfill your cart – the lid must close tightly. Overflow and materials outside may be subject to additional charge or will not be collected.
RECYCLING – Empty loose recyclables directly into your cart. No loose plastic bags and never bag your recyclables. Don’t overfill your cart – the lid must close tightly. Contaminated materials or overflow may be subject to an additional charge, or not collected. Looking for more information on how to set up a successful recycling system in your home? Visit wm.com/recycle right for step-by-step instructions, downloadable container labels and more. Recycle clean and dry bottles, cans, paper and cardboard. Break down cardboard boxes to keep them from getting stuck in your container. Don’t place plastic bags or liners in your cart (local recycling drop-off programs for bags may be available). Visit wm.com/recycleright for more information on recycling.
GREEN WASTE – Don’t overfill your cart – the lid must close tightly. Contaminated materials or overflow may be subject to an additional charge, or not collected. Acceptable items include small branches and plants, grass clippings and leaves. Non-acceptable items include dirt, stone, concrete, rock. No limbs larger than 3in. in diameter.
BULKY ITEM COLLECTION – Charged for two (2) items per trip (combined bulky, white goods, e-waste). Acceptable items include sofas, chairs, washers, dryer, toilet, etc. Non-acceptable items include tires, batteries, paints, oils, construction debris, chemicals of any kind, Freon, rocks, sand, gravel, dirt, logs, carpet, hazardous or medical waste.
What belongs in Your Container
Beginning January 1, 2022, SB 1383 requires Californians to sort and separately collect food scraps, yard debris and food-soiled paper from trash and recycling. This means food scraps are no longer acceptable in your trash container. For more information on SB 1383, visit https://www.wm.com/us/en/sb1383. Acceptable items include standard household trash like chip bags, plastic bags, & textiles (donate if lightly used). Non-acceptable items include construction waste, auto parts, tires, household hazardous waste (paint, oil, household cleaners), medical or electronic waste and food scraps.
What is Contamination
Contamination occurs when non-acceptable items are placed in your cart. To avoid potential contamination charges or non-collection, and ensure your recyclables have a shot at becoming new products, it’s important that only the right items make their way.
Report a Missed Pickup
Did you know you can get updates on your service ETA with My WM? If containers were curbside by the specified time and were not emptied, you can report a missed pickup online with My WM.